By using our service you agree to our terms and conditions of business

1.0 Initial visit

For your first clean only there may be a one off charge to cover the additional time taken on the initial clean, this varies with house size and frequency of ongoing cleans, this will be explained when signing up.

1.1 What can I expect

Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us when we call to arrange your first clean as this will affect the initial price of the clean.

1.2 How often will we visit

We offer the choice of every 6 or 12 weekly visits. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due. However, we do not offer one off window cleans, by using our services you agree to a minimum of 3 cleans. If cancelling before 3 cleans have taken place the remaining cleans WILL be payable.

1.3 Bad Weather

We will always try to not clean your windows in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy, we will not clean your windows. Your clean will carry over to the next working day.

1.4 Turning us away

We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule for you. On the day of the clean it is too late for us to replace your clean with another. We reserve the right if turning our team away at the door or cancelling on the day with our office, to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected if access on the day has not been made available by the customer.

1.5 Ending our services

If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by telephone on 01395 200540 or email info@sparklenshineltd.co.uk.

1.6 Complaints procedure

We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return the next available working day to re clean your windows for free. Please note that complaints made after 24 hours may not be re cleaned. Please note we operate a no refund policy, we will rectify work you are not happy with free of charge provided we are informed within 24 hours of the clean date.

1.7 Cancellation Policy

If you so wish to cancel our service then we require 7 days written notice. Any work booked in that time will be charged for and you will be afforded the choice to still receive the clean or not.

Late payment, if you fail to pay an invoice in full and on time then we reserve the right to charge a £10 late payment fee to your account. This will be applied to each invoice that is late. We will also reserve the right to forward the amount outstanding balances to a recovery agency to work on our behalf, the cost of which is reclaimed through the process.

1.8 Confidentiality

All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.

1.9 Payments

Customers joining our 6 or 12 weekly rounds are required to pay via our direct debit system Gocardless which can be set up on our payments page. Payments are then automatically collected 5 days after each clean.

Customers booking one of services such as gutter clearing who are not joining our regular rounds are required to pay in advance.